GENERAL TERMS AND CONDITIONS OF SALE
When you place an order, you expressly confirm that you have understood and accepted these general terms and conditions of sale. These general terms and conditions of sale apply to all sales contracts concluded remotely between a private customer (you) and IWAO SA (us). They determine the rights and obligations of each of the contracting parties. Sales contracts concluded with professionals are excluded.
PRODUCT CHARACTERISTICS AND PRICE
We continually improve our products and update our packaging regularly in order to comply with changing regulations. Information regarding the characteristics and availability of products and product pictures on our website are not contractually binding and are only provided as an indication. You shall be invoiced for items according to the prices in place on the date of your order. These shall be sent to you by e-mail on your order confirmation notification or confirmed with you over the phone. The prices shown always include swiss VAT.
ORDERING AND CONFIRMATION
After placing your order on the synthesit.ch website, over the phone or in writing, you shall receive an order confirmation by e-mail, over the phone or in writing. This means your order has been logged and acts as your sales contract.
Postage and packaging charges are shown when your order is confirmed and are invoiced along with the products ordered. Orders are prepared and dispatched within 7 days. Delivery times within Switzerland are usually 5 working days. We work closely with our shipping partners but we cannot guarantee their services and bear no responsibility if there is a problem with the delivery, if the delivery is late or if the package goes missing. If the products delivered differ from your order, if a product is damaged or open(1), contact us immediately. You must not use the affected product or products.
_______(1) Bottle: the lid has been removed or split / Box: blister pack is missing or perforated.
RIGHT OF RETURN
When ordering from IWAO SA, if you change your mind, you can return your unopened, unused products at your own expense within 14 days after receiving your order. You must contact us by email [email protected]
so we can process your returned items. We do not accept products returned after 14 days, if they have been opened or are part of a promotional or special offer. You are responsible for obtaining proof of return
TERMS AND CONDITIONS OF PAYMENT
We work with 100% prepayment. The items are dispatched after confirmation of receipt of payment from the processing services (stripe.com for credit cards and Paypal) or after confirmation from the bank if an invoice has been issued. IWAO SA does not collect or store your card details.
RETENTION OF TITLE
The products remain our property until they are paid for in full.
All the information we collect when you order and pay shall only be used for commercial purposes. ). This means we comply with the Swiss Data Protection Act of 19 June 1992.
IWAO SA reserves the right to modify these general terms and conditions of sale at any time and without prior notice. Each new version of the general terms and conditions of sale replaces the previous version, thus rendering it null and void.
APPLICABLE LAW AND PLACE OF JURISDICTION
When you place an order with synthesit.ch, you agree to enter into a contract governed by Swiss law. For any legal disputes, the competent courts are the Geneva Common Courts.